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Use Managed IT Services So You Can Focus on Growing Your Business

Every time you or your team focuses on IT challenges, more important issues go unaddressed. Whether it’s getting the bread and butter IT issues off your plate to focus on bigger work or wanting someone to take care of all-things-IT, you do have options…

Read more about our Managed IT Services

 

Service

Who Needs Managed IT Services?

You’re trying to grow a business. Maybe leading a digital transformation project. But IT challenges keep getting in the way. You can get help with anything from Managed 365 Support to Managed Teams Telephony. Read more about our services. 

Repetitive issues are slowing you down. The same old challenges keep cropping up and you don’t want to think about how much time you lose fixing the same old bugs.

You’d benefit from managed IT services if:

  • You or your team can’t focus on growth projects because of clunky technology
  • You aren’t comfortable investing in new technology because you don’t know enough about hardware and software strategies
  • Your digital transformation project is being held up because of your company’s IT infrastructure and where attention is directed

But when you choose the right provider, IT is managed for you so you can focus on making an impact on the business instead.

Think about working with a managed service for:

  • Cloud infrastructure support for your Microsoft environment
  • Management of user access, including monitoring and alerts
  • New starter and leaver IT management handled end-to-end
  • Compliant and efficient unified endpoint management for all devices
  • 24/7 Security monitoring and reporting 

What Are Your Service Options and Where Can They Help?

What each business needs in terms of IT management differs from one to the next. It depends on your available internal resources and the new initiatives you want your team to work on instead of IT.

However, what all managed IT customers have in common is the peace of mind that they’re getting full support with their IT environment. And that they have IT experts working as part of their team.

From support tickets and experts coming to your offices so you can work most efficiently — to security and hardware management so you can mitigate risks to your business: you have options to match what you need.

Browse your support and other options on this page...

Looking For Managed 365 Support?
Browse Our Different Tiers here:

Office 365 is a powerful tool. That’s why companies love it. But it’s also an ever-changing and adaptive beast. So, knowing how to get the best out of it takes time and expertise. Browse your options for support with 365...

Tier 1: Managed 365 Support

Our entry-level option for managed IT services. Key features include:

  • Self-service reporting
  • Secure email and document tracing
  • Cloud email protection
  • On-site IT Surgeries
  • Competitive SLA’s
  • Full access to the Microsoft 365 Business Premium License suite.
  • Unlimited ticket submissions
  • Device management
Tier 1: Managed 365 Support

Tier 2: Managed 365 Support

Our Level 2 option for managed IT services. Key features include:

  • Self-service reporting
  • Supports key industry and regulatory compliance standards such as continuous monitoring and log retention
  • Advanced email and data protection
  • On-site IT Surgeries
  • Competitive SLA’s
  • Full access to the Microsoft 365 E3 License suite.
  • Unlimited ticket submissions
  • Device management
Tier 2: Managed 365 Support

Tier 3: Managed 365 Support

Our Level 3 option for managed IT services. Key features include:

  • Self-service reporting
  • Supports key industry and regulatory compliance standards such as continuous monitoring and log retention
  • Out of Hours VIP support included
  • Advanced email and data protection
  • On site IT Surgeries
  • Competitive SLA’s
  • Full access to the Microsoft 365 E5 License suite.
  • Teams Telephony
  • Unlimited ticket submissions
  • Device Management
Tier 3: Managed 365 Support

Looking to make the most out of Teams?

Teams Telephony Management Services

Telephony still helps most businesses tick. Even in the age of Teams meetings and video calls, businesses of all types depend on telephony. That means it has to be stable and reliable.

Our Microsoft 365 expertise means we can provide, by working with other partners, the most robust telephone offering for SMEs and larger global businesses alike. There’s an ideal option for both.

As Teams grew, we partnered with Wavenet to make sure you have the best telephony service. And we keep investing to make sure your service is reliable.

You can find a calling plan for your region and don’t need to stay with your current PSTN carrier as Teams has all the features your organisation requires.

Also, you’ll get:

  • Access to use Microsoft-managed access to the Public Switched Telephone Network (PSTN)
  • No requirements for Session Border Controllers
  • And a fully-managed service

Features

UK Inclusive minutes 1,200
Number Porting Supported Yes, with limitations
New UK DDI 90 Major cities
International DDI 12 Countries
Call Queues Yes
Ring Groups Yes
Follow the Sun routing Yes
Full Office 365 compatibility Yes
Managed carrier support Yes
Managed call queuing Yes
Quality of Service Yes

Features

UK Inclusive minutes Unlimited
Number Porting Supported Yes
New UK DDI All
International DDI 127 Countries
Call Queues -
Ring Groups Yes
Follow the Sun routing Yes
Full Office 365 compatibility Yes
Managed carrier support No
Managed call queuing Yes
Quality of Service Yes

Features

UK Inclusive minutes Unlimited
Number Porting Supported Yes
New UK DDI All
International DDI 127 Countries
Contact Centre Yes
Ring Groups Yes
Follow the Sun routing Yes
Full Office 365 compatibility Yes
Managed carrier support No
Managed call queuing Yes
Quality of Service Yes

Looking for IT Log Monitoring?

PSTG AI Log Monitoring Powered by SKOUT

Cybercrime can’t be monitored by human eyes alone. Robust management leans on the power of AI to allow proper monitoring and identification of attacks.

PSTG has partnered with SKOUT to produce an industry-leading product that helps our security specialists best protect your business. It means you can rest assured you’re operating with AI-powered analysis and intelligence, as well as a 24/7/365 Security Operations Centre.

If we detect threat-like behaviour taking place, we’ll move proactively to secure your data and your business.

This includes identifying cloud infrastructure attacks, unauthorised access and compromised user credentials, protecting critical systems by notifying user privilege changes and identifying third-party violations or multi-vector attacks.

Other key features of this log monitoring service include:

  • SIEM analytics and an AI-powered analytics engine to inform decision making, reporting and security monitoring
  • Multi-tenancy dashboard, self-service reporting and physical or virtual appliance for on-prem logs
  • Meeting key industry regulatory requirements for log retention and merging data with other security tools to maximise ROI

Looking for Enhanced 365 Monitoring?PSTG365 Monitoring Powered by SKOUT

Even with all the best measures in place, the nature of the beast is that cybersecurity is always a managed risk. This is an unfortunate fact of life when doing business in the modern world.

But it’s possible to work as effectively as possible to identify attacks fast, resolve them quickly and analyse what happened to remove the risk in the future.

With PSTG365 Monitoring, any rogue attempts to breach your business will be acted upon so your business can carry on operating.

This includes identifying malicious admin changes, rogue logins, unauthorised access and suspicious email forwarding.

Other key features of this Microsoft 365 monitoring service include:

  • Detection of suspicious activity across your Office 365 environment
  • Multi-tenancy dashboard (with top-level visibility of activity), SIEM correlation and SOC analysis with support for custom alerts and reporting
  • While meeting industry regulatory and compliance requirements

What Makes PSTG Different?

PSTG is your full IT services partner with a reputation for getting the job done and making sure you’re free to focus on your business.

If you need expert help, on-site or over the phone, giving you and your team practical and actionable advice, PSTG is there.

If you have a challenge or an install that needs doing by a particular time, PSTG is there.

And, if you want a long-term strategy for growth and professional advice to make sure your technology doesn’t let you down, PSTG is there.

Now it’s time to get in touch.

Chat to us and achieve IT peace of mind and focus on growing your business instead

Contact Us

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