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PSTG Terms of Business

This page contains links to all of our terms of business. To download the terms click on the required headings below.

 

General Terms and Conditions

Our General Terms and Conditions apply to the supply of all of our goods and services, and the supplemental terms apply additionally to each service that is specified on our quotation/order.

 

Supplementary Terms - Sale of Goods 

Our Supplementary terms for the supply of goods, which apply to all purchases of hardware and non-subscription software

 

Supplementary Terms - Subscription Services

These terms apply to our supply of Subscription-Based Services, which include:

  1. Microsoft 365 
  2. Domain Name Registration and SSL Certificates
  3. Anti-virus software (subscription)

 

Supplementary Terms - Professional Services

These terms apply to our supply of Professional Services, which include:

  1. Project Management
  2. Technical / Business Consultancy
  3. Procurement
  4. Installation
  5. Configuration
  6. Commissioning and Testing

 

Supplementary Terms - Hosted IP Telephony

 These terms apply to our supply our Microsoft Teams®-Linked Hosted IP Telephony Services, which include:

  1. Full integration with Microsoft Teams®
  2. Fully functional cloud-based telephony exchange
  3. Rich telephony feature set

 

Supplementary Terms – Run management Services

These terms apply to our supply of Run Management services, which include:

  1. RPA Process development activities, including:
    1. Discovery
    2. RPA Process development
    3. RPA Process deployment
  1. Quality assurance;
  2. RPA Process maintenance

 

Supplementary Terms – Security Monitoring Services  

 These terms apply to our supply of Security Monitoring Services, which include:

  1. Office 365 Monitoring
  2. Log Security Monitoring
  3. Monitoring and Security Incident Detection
  4. Security Incident Triage
  5. Escalation of Alarms to the Client
  6. Reporting.

 

Supplementary Terms - Hosted IT Support Services 

These terms apply to our supply of Hosted IT Support Services, which include:

  1. Managed 365 Support
  2. Service Desk 

 

Supplementary Terms - Managed Backup Services 

These terms apply to our supply of Managed Backup Services , which include:

  1. Server back up and recovery 
  2. Backup service for Microsoft 365

Supplementary Terms - Configuration Manager Maintenance Services

These terms apply to our supply of Configuration Manager Maintenance Services , which include:

  1. Microsoft System Center Configuration Manager hosting  

Microsoft System Center Configuration Manager support 

 

Supplementary Terms - Supply of Leased Line Services

These terms apply to the supply of leased line & connectivity services 

 

Supplementary Terms for the supply of Network and System Support Services

These terms apply to the supply of onsite support 

 

Supplementary Terms – Security Services  

 These terms apply to our supply of Security Services, which include:

  1. Security Monitoring Services (Office 365 Monitoring and / or Log Security Monitoring)
  2. Penetration Testing Services
  3. Detect and Respond Services
  4. Restricted Detect and Respond Services
  5. Incident Response Services
  6. Security Awareness Training Services
  7. Certification Services
  8. Vulnerability Management Services.